Last updated: October 28, 2026
- Overview
This Shipping Policy explains how orders placed at getnovapris.com are processed, shipped, tracked, and delivered.
For shipping questions, please contact support@getnovapris.com with your order number.
- Shipping Destinations
GetnovaPris currently accepts orders for delivery within the United States only. International shipping is not available at this time.
Delivery availability depends on the product and delivery address. If we cannot fulfill an order for your address, we will contact you and refund any items we cannot supply.
- Order Processing
After payment is confirmed, please allow 1–3 business days for order verification and submission to our fulfillment partner.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
If we identify a payment, address, or stock issue that could delay your order, we will contact you using the email address provided at checkout.
- Estimated Delivery Time
Our estimated total delivery time is 6–10 business days after payment confirmation. This estimate includes order handling, fulfillment, and standard shipping.
Delivery times are estimates rather than guaranteed arrival dates. Holidays, severe weather, carrier disruptions, and periods of high demand may cause delays.
Any different delivery estimate for a particular product will be shown before purchase.
If your order has not arrived within the estimated delivery period, please contact support@getnovapris.com. We will investigate and explain the available next steps.
- Free Standard Shipping
We offer free standard shipping on all U.S. orders, with no minimum purchase required.
No standard shipping fee will be added at checkout. Any applicable sales tax will be displayed before you complete your purchase.
If an order is divided into multiple packages, you will not be charged additional standard shipping fees.
- Order Tracking
Once your order ships and tracking information becomes available, we will send the tracking number or link to the email address provided at checkout.
A shipping label may be created before the carrier receives the package. Please allow time for the carrier to scan the shipment and update its tracking information.
If you have not received your tracking email, please check your spam folder or contact us.
- Multiple Packages
Items in the same order may arrive in separate packages or on different dates.
When available, we will provide tracking information for each shipment.
- Delivery Address and Order Changes
Please provide a complete and accurate delivery address, including any apartment or unit number, city, state, and ZIP code.
If you notice an address error or need to request a cancellation, contact support@getnovapris.com immediately.
We will try to assist, but address changes and cancellations cannot be guaranteed once fulfillment has begun or the order has shipped.
If a package is returned because of an incorrect or incomplete address, we will contact you to discuss the available options and any proposed reshipping cost before arranging another shipment.
- Delayed or Missing Packages
If your shipment is delayed or appears to be missing, contact support@getnovapris.com with your order number.
We will review the tracking information and work with our fulfillment partner or carrier to investigate. You will not be required to resolve the issue with our supplier yourself.
If a shipment is confirmed lost, we will arrange a replacement or refund, as appropriate. This policy does not limit your rights under applicable law.
- Packages Marked as Delivered
If tracking shows delivery but you cannot locate the package, please:
• Check that the delivery address on your order is correct.
• Look around the delivery location and any designated safe place.
• Ask household members, building reception, or mailroom staff.
• Contact the carrier for delivery details.
If the package remains missing, contact us so we can investigate.
- Damaged, Incorrect, or Incomplete Orders
Please inspect your items after delivery.
If an item arrives damaged, defective, incorrect, or incomplete, email support@getnovapris.com with:
• Your order number.
• A description of the issue.
• Clear photographs of the item and, when relevant, the packaging and shipping label.
Please keep the item and packaging while we review the issue. We will explain the available replacement, refund, or return options.
- Undeliverable or Returned Packages
If a package is refused, unclaimed, or returned as undeliverable, contact us for assistance.
We will review the reason for the return and explain the available refund or reshipping options, including any proposed costs, before proceeding.
- Returns and Refunds
For returns after delivery, please refer to our Refund and Returns Policy.
Contact us before sending an item back so we can provide the correct instructions and return address. The address printed on a shipping label may not be the appropriate return address.
- Customer Support
GetnovaPris
Email: support@getnovapris.com
Website: https://getnovapris.com
Please include your order number and a clear description of your request.
Do not send passwords, full payment-card details, or unnecessary identity documents by email.