Refund and Returns Policy

Last updated: October 28, 2026

  1. Overview

This Refund and Returns Policy applies to purchases made from GetnovaPris at getnovapris.com for delivery within the United States.

For cancellations, returns, damaged items, or refunds, contact support@getnovapris.com.

This policy does not limit any rights you may have under applicable law.

  1. Return Period

You may request a return within 14 calendar days after your order is delivered.

To start a return, email support@getnovapris.com with your order number, the items you wish to return, and the reason for your request.

Photographs may be requested when an item is damaged, defective, incorrect, or incomplete.

Contact us before shipping any return. We will provide instructions and the correct return address. Do not send items to the address on the shipping label unless we specifically instruct you to do so.

  1. Return Conditions

For returns due to fit, personal preference, or a change of mind, items must be:

• Unworn, unwashed, and unaltered.
• Free from stains, odors, and damage.
• Returned with their original tags attached.
• Securely packaged, with any included accessories.

Trying on clothing to check the fit is acceptable, provided the item remains in the condition described above.

These conditions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

  1. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If there is a problem, contact support@getnovapris.com promptly and provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item and, when relevant, its packaging and shipping label.

Keep the item and packaging while we review your request.

We will investigate and arrange an appropriate solution, which may include a replacement or refund. If a return is needed because an item arrived damaged, defective, or incorrect, we will provide a prepaid return label or arrange reimbursement of reasonable return-shipping costs.

  1. Return Shipping

For returns due to fit, personal preference, or a change of mind, you are responsible for return-shipping costs unless we confirm otherwise in writing.

Free standard delivery on your original order does not automatically include free return shipping.

Follow the return instructions we provide and retain your shipping receipt and tracking number.

If a returned package is delayed or missing, contact us so we can review the tracking information with you.

  1. Items Not Eligible for Change-of-Mind Returns

We may decline change-of-mind returns for:

• Clothing that has been worn, washed, altered, stained, or damaged after delivery.
• Personalized or custom-made items.
• Items clearly identified as final sale or non-returnable before purchase.
• Hygiene-sensitive items whose protective seals or liners have been removed, where permitted by law.

These restrictions do not remove your rights concerning damaged, defective, incorrect, or misdescribed items.

  1. Cancellations

To request a cancellation, email support@getnovapris.com immediately.

We will try to cancel your order before fulfillment begins. Cancellation cannot be guaranteed once processing has started or the order has shipped.

If cancellation is no longer possible, you may request a return after delivery under this policy.

  1. Exchanges

Exchanges depend on stock availability.

Contact us before returning an item for a different size or color. We will explain whether an exchange is available or whether you should return the original item for a refund and place a new order.

Any price difference or additional shipping cost will be explained before you agree to an exchange.

  1. Refunds

Once we receive and inspect your return, we will email you the outcome.

Approved refunds will be initiated within 10 business days after inspection and issued to the original payment method.

Your bank or payment provider may require additional time to display the refund.

For an approved return, we refund the amount paid for the returned item, including applicable tax. Customer-paid return shipping is not refundable unless we agreed to cover it or applicable law requires otherwise.

No original standard delivery charge will be deducted from your refund solely because your order qualified for free shipping.

  1. Missing Refunds

If you have received a refund confirmation but cannot locate the credit, check with your bank or payment provider.

If you still need assistance, email support@getnovapris.com with your order number.

  1. Lost or Undelivered Orders

If your order has not arrived within the delivery estimate, contact us.

We will investigate with our fulfillment partner or carrier and arrange an appropriate solution if the shipment is confirmed lost.

Please also refer to our Shipping Policy for tracking and delivery information.

  1. Undeliverable Packages

If a package is returned because of an incorrect address, refusal, or failure to collect it, contact us.

We will review the circumstances and explain the available refund or reshipping options, including any proposed costs.

  1. Contact Us

GetnovaPris
Email: support@getnovapris.com
Website: https://getnovapris.com

Include your order number and a clear description of your request.

Do not send passwords, full payment-card details, or unnecessary identity documents by email.

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